Glowforge #2 Has Arrived Damaged


#1

Opened the lid to my box to find this. (See attached video.) Looks like whatever adhesive was used did not adhere the glass top to the metal handle sufficiently. On the far left end, the black tint on the edge of the glass is flaked and pulled away by some of the the adhesive that failed.
Hmmm… seems my video won’t upload. Here are photos instead.


Drove accross the border to pick up GF... got home and it's damaged!
#2

Sorry that this is down for you like this. At least the :glowforge: team will get it resolved as quickly as they can.


#3

Yes, they’ve been good with addressing issues in a timely manner.


#4

I can hardly believe that this has happened to you again, but we need to replace this unit.

I see you already emailed us about this and we’re working on it there, so I’m going to close this topic.


#5