It seems like at least a couple of other people have had the same problem (of the fraction who come to the forum to post about it). As someone with an avid interest in understanding how systems go wrong, I wish Glowforge were at liberty to share some juicy details of the failure analyses they have undoubtedly done to understand these and other recurring issues. Maybe it’s a bad batch of glue, maybe someone at the factory isn’t doing a good job, maybe it’s extreme temperatures, maybe it’s just a fluke. Either way, they’re making it right… I’m just so damn curious.