We just moved across country, and I was able to get my GF up and running and was happily making things until last night, when it went offline and refused to come back.
There’s a WiFi extender literally 3 inches from the back right corner of the GF, which is what it had been connecting to. Our Internet connection is a bit spotty out here in the country, so it was an on again, off again thing, but more on than off, thankfully.
Since it went offline, I have tried:
Turning off all competing devices (my daughter had just arrived to visit, and I initially thought her baby monitor was the problem) → no change
Restarting the router, extender, and GF, and refreshing my browser (all of this multiple times) → no change
Connecting to a different WiFi network → device error
In addition to what @eflyguy (which, up until 37 seconds ago, I kept reading as elfyguy!) said, I saw Support respond to somebody just a little while ago, so they may be able to look at things sooner than you think!
They way I would look at it is that the router management doesn’t see anything. That’s another bit of evidence that the Glowforge seek is not getting out or reaching. Phone may confirm that sure.
I tend to make posts that say, “yes and” rather than “no, not that”.
Reconnect to your usual Wi-Fi network and email the .zip file to support@glowforge.com (if you’d like to post these to the forum, that’s fine, but feel free to send them via email)
Please let me know if you run into any difficulty with these steps. Thanks!
That’s the bit that concerns me. It’s not like this is your first day, so the fact that you’re in this situation sure makes it feel like a hardware issue.
But, I still think @eflyguy was onto a good line of investigation. For that matter, so was @marmak3261. When you, for example, tried to connect to your hot spot, did it connect all the way through? “Congratulations” and all? And in your hot spot, could you see that the Glowforge was connected to it? Not sure if all do, but mine shows something like “x devices connected” and I can see the names of the devices if I look.
… and the GF won’t even show 5GHz networks as an option to connect to during setup. The WiFi radio simply doesn’t have that frequency.
I looked thru the logs and it appears it’s been connecting briefly but then repeatedly timing out trying to reach various GF URLs, like the network was unstable. I assume you’re using the same router for your laptop? One thing you could do is connect to the 2.4GHz band using your laptop, then run Speedtest.
My 2.4GHz speed is abysmal, and it’s not a signal strength issue. I can connect to it reliably from anywhere on my property, it’s just super slow. As well as the GF, all my home automation and webcams use it without issue - except for the camera calibration.
That is EXACTLY what I was experiencing the other day when I posted here in P&S. It saw the access points just fine but flat out refused to connect to any of them.
I can’t find how to see that – will get one of my kids to help me figure it out when they’re finished eating apple pie.
Nope, just said I had a device error and to contact support.
Definitely not the best connection I’ve ever seen. We’re 'way out in the boonies; the signal comes from a neighbor’s tower (a mile or two away) via some kind of thingy on the house antenna. It’s abysmally slow and blinks in and out now and then, but it works better than it did before the neighbor who works in the biz put up his tower and connected us to it. My phone and laptop have been working okay with it, other than the occasional brief outages.
