Glowforge Offline, Won't Connect


#1

My Glowforge won’t go online. It’s not a problem with my router, as all my other network devices are connecting without a problem.


#2

Looking at your forum history I must assume you are trying to perform the initial setup? There is not a lot of information in your post. Let’s try the basics. Many folks misunderstand the initial process.

This post and attached video does not answer all questions. It only shows connecting using a laptop with Windows10. But maybe it will help.


#3

I’m so sorry your Glowforge is having trouble getting online. Though your other devices are connecting successfully, let’s take a look at your Wi-Fi environment to start.

The most common solution to Wi-Fi challenges is to restart all the devices involved in connecting to the internet.

  1. Turn off the computer, phone, or tablet that you’re using
  2. Turn off your Glowforge
  3. Unplug your modem
  4. Unplug your Wi-Fi access point
  5. Wait one minute, then plug everything back in and turn them back on

If that doesn’t work, we have two more suggestions that often make a big difference:

  1. Improve the signal path between your Glowforge and your Wi-Fi access point

    • Wi-Fi signals need a clear path. Remove physical barriers, and move devices closer together:
    • Move your Wi-Fi access point up high and make sure it’s in an open space. Avoid locating your Wi-Fi access point on the ground, under a desk, in a cabinet, or in a corner where its signal can be blocked.
    • Relocate your Wi-Fi access point closer to your Glowforge
    • Move your Glowforge closer to your Wi-Fi access point
    • Install a Wi-Fi range extender closer to your Glowforge
    • Run an ethernet cable and install a second Wi-Fi access point next to your Glowforge
  2. Reduce electronic and Wi-Fi interference

    • If your unit is near other devices that use Wi-Fi or a large number of electronics, temporarily turn off other electronics and devices in the area.

We’re not finished! If the trouble continues, could you please run one more test? This test requires a laptop or desktop computer. If possible, try these steps from a laptop computer placed on top of your Glowforge (and on the same Wi-Fi network) for the most accurate results.

  1. Run the test

    • Mac: Open Finder/Applications/Utilities/Terminal, then type the following command, and press the return key: ping -c 50 app.glowforge.com
    • Windows: Open the Windows Run dialog box by pressing the Windows key + R
    • In the dialog box, type “cmd”, then “Run” or “OK”
    • Type the following command, then press the return key:ping -n 50 app.glowforge.com
  2. Allow the test to finish. When it is complete you will see results under a “ping statistics” header.

  3. Take a screenshot of the results

    • Mac: Press Shift-Command-4 and click and drag a box around your image. You’ll find the screenshot f saved on your desktop.
    • Windows: Click on the Start Menu and type “snipping tool”. Open the Snipping Tool > New then click and drag a box around your image. Click the Save icon and name and save your file.
  4. Comment on the topic with the following (you can also email the answers to support@glowforge.com if you prefer):

    • The file you saved in Step 3.
    • A description of what’s happening, what you’ve tried, and what results you’ve seen so far.

#4

It’s been a little while since I’ve seen any replies on this thread so I’m going to close it.

If you still need help with this please either start a new thread or email support@glowforge.com.


#5