Glowforge Plus is stuck on centering/focussing

Help! My glowforge is stuck in centering/ focussing and even if I put the head under the camera it starts but then stops with a thus or as if air is coming out.

I’m confused.

Whoops I see you already had a post in Problems and Support…you can ignore the instructions I gave you in that Private Email you sent. Your post here opened a support ticket.

There are a series of tests that you can perform while you wait to hear from Support. Let them know what the results of the tests are so that they can eliminate WiFi issues and a dirty lens.

Just let them know after you tried that by posting the results here. (Better for them to see it up front, it saves time.) :slightly_smiling_face:

Oh sorry. I meant a thud and then some hissing sound but the head does not move at all.

I see you already emailed us about this and we’re working on it there, so I’m going to close this topic.