Whoops I see you already had a post in Problems and Support…you can ignore the instructions I gave you in that Private Email you sent. Your post here opened a support ticket.
There are a series of tests that you can perform while you wait to hear from Support. Let them know what the results of the tests are so that they can eliminate WiFi issues and a dirty lens.
Just let them know after you tried that by posting the results here. (Better for them to see it up front, it saves time.)
