I usually go through the entire Forum looking for others who have had the same problem and try all those solutions before I ask for help, and I did find that one with all the troubleshooting tips. I went through all of the steps from that post but the laser head and arm still won’t move… just stuck on centering.
Just months ago I already replaced that lid cable because it was stuck on scanning. Replacing the cable solved the problem but then months later it was stopping in the middle of a file, shutting off the laser but the countdown would continue and the fans would stay on. Even after the job was done the laser wouldn’t go back to home until I turned it off and on and then it would do a different job just fine but then randomly stop later on a different job, no rhyme or reason. That’s why I originally sent it in for a repair.
I inspected it after I got it back but it looks like nothing was replaced it was just cleaned in the areas that you could see but under the panels you could see that everything was just as dirty as it was when it left and nothing looked new, but of course I’m not a Glowforge tech so what do I know?
I just need the machine to work because I’ve already been down 3 weeks and I have a lot of work backed up. Even though I have another basic machine, it’s been running practically nonstop and with Christmas coming up it’s going to get pretty crazy. I just hope it’s something that can be solved remotely.