Tony here (head o’ product)!
I know I’ve been quiet on the product side but I wanted to let you know that:
A) We’re listening-- the product team scours the forums for suggestions and your input is really valuable in shaping the product plan. We’re also doing surveys and user testing from time to time with folks in Seattle (both customers as well as people new to Glowforge). Dan may be the chatty one, but we’re all listening!
B) We’re doing some cool things. We’ve hired two outstanding designers (Nick and Shell), whose only job is to build beautiful things every day on the Glowforge (I keep asking Dan if I can have that job and he keeps telling me “no”!). Both of them have experience with using other lasers, from Chinese imports to major US brands, and they remind us that this really, truly is something new - despite the fact that we still have many bugs to squish and features to finish.
To give you a peek, here is some UI that we’ve been polishing (much of this is functional in the software and being used every day-- some of it is on the horizon). Caveat: You shouldn’t get attached to ANYTHING here-- things could disappear, move, or change dramatically! And obviously, this is just a small fraction of the whole.