Hey @mtracy000, when I looked at the logs from your Glowforge earlier, your unit still showed as actively being in WIFI set up mode. That means that when you went through the set up process earlier, something did not fully complete, at which point the process needed to be run again.
I just took a look at your logs again and it is no longer showing in WIFI set up mode. Now I can see that your unit is fully connected to your network, but is struggling to maintain that connection. Now that it is connected, you don’t need to go through Wi-Fi setup again
In these logs we have a record of the average signal strength the Glowforge is capturing from the network it’s connected to. In the logs right now, I can see that your signal strength average is at around -78dBm as of today.
For more context, on networks with very good signal strength, this will often run closer to -30dBm. A signal strength at -70dBm or lower would be very difficult to stay connected to.
Restarting all the devices involved in connecting to the internet is always the first thing to try, which it sounds like you’ve already done that.
- Turn off the computer, phone, or tablet that you’re using
- Turn off your Glowforge
- Unplug your modem
- Unplug your Wi-Fi access point
- Wait one minute, then plug everything back in and turn them back on
Since that didn’t work, I’d like to have you try the following:
Improve the signal path between your Glowforge and your Wi-Fi access point
Wi-Fi signals need a clear path. Remove physical barriers, and move devices closer together:
- Move your Wi-Fi access point up high and make sure it’s in an open space. Avoid locating your Wi-Fi access point on the ground, under a desk, in a cabinet, or in a corner where its signal can be blocked.
- Relocate your Wi-Fi access point closer to your Glowforge
- Move your Glowforge closer to your Wi-Fi access point
- Install a Wi-Fi range extender closer to your Glowforge
- Run an ethernet cable and install a second Wi-Fi access point next to your Glowforge
Reduce electronic and Wi-Fi interference
If your unit is near other devices that use Wi-Fi or a large number of electronics, temporarily turn off other electronics and devices in the area.
If you still run into issues, here are a few additional suggestions that may help:
If your Wi-Fi network includes several access points, it’s possible that your Glowforge needs to re-establish its connection whenever it ‘hops’ from one access point to another. As a test, you could try creating a dedicated access point for the Glowforge to see if that helps.
Since Glowforge only uses the 2.4GHz frequency, a connection will be harder to establish and maintain on a crowded 2.4GHz network. Other devices using 2.4GHz, like cordless phones and microwaves, can cause interference and an unstable connection. You can consult your router settings to check the performance and traffic on your 2.4GHz network.
In your network settings, check the channel you’re using for the 2.4GHz band. Trying a different channel may provide a more consistent connection.
Though less common, DNS or name resolution conflicts may also cause intermittent connectivity problems. If you use a custom DNS configuration on your router, you might want to try default DNS settings to see if that works better.
Please let us know how it goes.