Gray scale, pencil shaded art 8x10. Stuck at "Prepare your design"

Trying to print an image, it’s a grayscale shaded drawing, When I try to do the whole image it never prints, Stuck on “Preparing your design” Then suggests I contact glow forge to report a problem.

When I split the image into 2, I can print 1/2 at a time, But then I run into alignment problems.

Printing 8x10 size

Please resolve this issue.

Thank you,

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It’s a known issue that large images can currently cause a problem with buffering. The tutorial below explains a good way to split images so that the impact is lessened on the quality of results:

They’re working to increase the buffer size. Until then, this might help.

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Thanks for the answer @jules.

I’m going to close this thread - if the problem reoccurs, go ahead and post a new topic. Thanks for letting us know about this!