I received my glowforge a few weeks ago - set up and tested with no issues. A few days ago I was running some cuts and the laser was losing its strength each run. After about 6 runs of 5 hearts each no bigger than 1.5" on 1/8" acrylic, the laser was no longer cutting all the way through.
Today I turned it back on to troubleshoot the weakened laser and the head moved to cut, but no laser fired.
I tried swapping materials, tried running the gift of good measure, followed the steps from the “Cut Didn’t Go Through Material” troubleshooting and still no laser firing.
Please provide support, I cannot find anything out of the ordinary, it just seemed to get weaker and weaker until it died on its own after about 8 cuts total (for a running total of maybe 10 min?)