Our button is orange and the glow forge will not stop focusing…
I’ve cleaned it checked the pin connection. Checked the pins (image attached) Checked the internet connection. and it’s still stuck on focusing with its taunting amber/orange button.
Sounds like it might be the lid cable (which you can replace once Support gets you set up with a replacement) but there are some other things that you can check to make sure you’ve eliminated all the other possibilities.
Let them know the results of those tests so they don’t have to have you run through them again.