Help my glowforge button is orange/Amber

[derek1]

Our button is orange and the glow forge will not stop focusing…

I’ve cleaned it checked the pin connection. Checked the pins (image attached) Checked the internet connection. and it’s still stuck on focusing with its taunting amber/orange button.

Any ideas?

[Jules]

Sounds like it might be the lid cable (which you can replace once Support gets you set up with a replacement) but there are some other things that you can check to make sure you’ve eliminated all the other possibilities.

Stuck Centering/Focusing: How to Troubleshoot for potential Lid Cable issues before contacting Support

Although “Stuck in Centering/Focusing” looks the same to the customers, it can be caused by a bunch of different things, and it’s easier for Glowforge to analyze it individually by looking at the machine logs than it is for us to do it. That’s why they don’t post solutions here. It can make things worse if the customers get the wrong “cause” and start trying to fix it without knowing what’s causing it. If you want to start running through a process of elimination to eliminate other causes whil…

Let them know the results of those tests so they don’t have to have you run through them again.

[derek1]

Thanks! I will check the lid cable and go through the list you provided.

[derek1]

Went through the list. Still Orange / Amber and stuck on Focusing…
Also sent a request to support. Thanks @Jules for the suggestions.

[MorganW]

Hi @derek1, I see you also emailed us about this and we’ve responded to you there, so I’m going to close this topic.