Hey @dar1719; the most common reason for this is WiFi - the doesn’t need fast WiFi but it does need strong WiFi. There is a chance it’s something more complicated, but as that requires shipping things back and forth, let’s focus on what you can test for now!
There are a bunch of things to try here - make sure to do them each one at a time and then respond back here.
A staff member will get here within 24 hours so let’s try to get ahead of the curve and pinpoint the issue before then
doesn’t need fast WiFi but it does need strong WiFi. There is a chance it’s something more complicated, but as that requires shipping things back and forth, let’s focus on what you can test for now!