Hi I just buy it

Hi I just buy it and its Stuck with focusing the head of your glow Forge

FYI each thread you open in Problems and Support starts a new support ticket, and opening multiple tickets is just going to slow things down. Just stick with one in the future for best results!

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I didn’t understand

You have made 3 new topics now. Someone tried to help you already in this one: Stuck on focusing the head – try the suggestions. If they don’t work, post in the SAME topic, and we can try to help you further.


I’m so sorry to hear about the trouble with your Glowforge. I see you have also emailed us about this as well. Unfortunately, it looks like your unit is experiencing an issue that we can’t resolve remotely. I want you to have a reliable unit, so I’m recommending we replace this one. I’ll be in touch via email to sort out the details. I’m so sorry about the bad news.