@cillico, I’m so sorry it’s taken so long for us to get back to you. Thanks for your patience.
After extracting the data for your prints, I see that the prints I found are actually set to be engraved, not to be cut.
When you created your Trace, did you click to select the area you wanted to cut away? The app should have drawn a pink outline around your drawing. Then, when you enter your settings, it should say “Manual cut” when you click on the step.
If you’d already done all of this the first time, I do have another suggestion. After you select your artwork to be traced, you can use these keyboard shortcuts to refine your design:
- To pick up light markings, use Control-Up Arrow (Windows) or Command-Up Arrow (Mac). To ignore light markings, use Control-Down Arrow (Windows) or Command-Down Arrow (Mac).
- If there are too many stray marks, Control-Shift-Up Arrow (Windows) or Command-Shift-Up Arrow (Mac) to remove them. If small details aren’t showing up, use Control-Shift-Down Arrow (Windows) or Command-Shift-Down Arrow (Mac) to reveal them.
You can find more tips as well as step by step instructions on how to trace your artwork here: https://glowforge.com/support/topic/first-three-prints/2nd-print-trace
Let me know how it goes!