Insert text (Premium) has been spinning all morning even after reboot--all other tools work fine

I am unable to insert text, even after restarting. Good internet connection too and all other tools work.Screen Shot 2020-05-23 at 12.08.13 PM

Restarting what?

The UI is a local browser application - the machine doesn’t even need to be powered on to use it.

Try clearing your cache and restarting your browser.

Restarting my computer.

I did both and it’s just scanning. It could be something simple, but not sure what. Thank you just the same. I’ll keep tinkering . . .

@geek2nurse and @eflyguy The scanning part is new, I can’t even get to solving / testing the initial text insert problem, fyi.

@geek2nurse @eflyguy Seems scanning is an issue unto itself . . . going to try to solve this before I can get back to insert text issue . . .

Here’s a pretty comprehensive list of things to try:

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I see you already emailed us about this and we’re working on it there, so I’m going to close this topic.