Insert text (Premium) has been spinning all morning even after reboot--all other tools work fine

Community Support
1

I am unable to insert text, even after restarting. Good internet connection too and all other tools work.Screen Shot 2020-05-23 at 12.08.13 PM

2

Restarting what?

The UI is a local browser application - the machine doesn’t even need to be powered on to use it.

3

Try clearing your cache and restarting your browser.

4

Restarting my computer.

5

I did both and it’s just scanning. It could be something simple, but not sure what. Thank you just the same. I’ll keep tinkering . . .

6

@geek2nurse and @eflyguy The scanning part is new, I can’t even get to solving / testing the initial text insert problem, fyi.

7

@geek2nurse @eflyguy Seems scanning is an issue unto itself https://community.glowforge.com/search?q=scanning . . . going to try to solve this before I can get back to insert text issue . . .

8

Here’s a pretty comprehensive list of things to try:

1 Like
9

I see you already emailed us about this and we’re working on it there, so I’m going to close this topic.