Same here. I’ve had the ‘Your Glowforge is on its way’ message for a month and was due 31 October.
Still waiting for …anything 
FYI Waiting for a Plus and ordered in March 2019
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I don’t even got “Your Glowforge is on its way” message… sent email to support but until now don’t even got a date for delivery…
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Just received my email for unit to be shipped!
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So…Canadian here. I was very excited to see that I can now spend my credits on PG materials…except that as I was fooling around trying to figure out how to access my credits, I went through checkout to shipping. I was going to be charged $80.37 to ship one piece of PG Maple ply. I really, really hope that something is broken in the shipping calculations because I know for a fact that it does not cost $80 to send a single 12x20 sheet to Canada. I had a whole box of baltic birch ply shipped to me for much less than that.
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I am super upset with the shipping charges and am completely baffled by them.
Its actually literally half as expensive to have it shipped to a friend of mine in the US and then have them ship it over to me via fedex ground (the same service I believe).
I really hope they investigate a better method for this. I’ve had a 400 dollar order from Johnsons Plastics (another US company) shipped to me for 50, so obviously there are other options to get us cheaper shipping. I don’t think @dan has really commented on the charges at all but there is something very wrong there
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I just received an email back from support stating that these are the actual charges and that is how much it costs to send ONE item to Canada. @dan you need to have someone look into this farther. There is NO way it costs $80+ to send one piece of plywood to Canada. I have had an entire box (20 pieces) of GF sized ply sent to me from the US for less than $50.
There is absolutely no point to having the store open to Canadians if this is how much you are going to charge for shipping. I’m so disappointed. That credit that I have for having to wait SO long for my machine (I was a part of the original crowdfunding) is now worth so, so much less if you are going to charge ridiculous amounts to ship to Canadians.
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The sad thing is that as I had mentioned we CAN get a lower price even with the same shipping method. A friend of mine was able to reship the materials and hit that ~50 dollar shipping charge
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Might want to check into DYK Post. They have service centers in Calgary. They’re basically a forwarding service. You get an address in Montana to ship to, they consolidate and ship up to Canada. Then charge you whatever customs and whatnot. I’m not sure how competitive it is but it’ll probably still be cheaper I imagine.
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I have people in the US that I could ship to and have them ship it but we should not have to find a “work around”. An $80 shipping charge for a single piece of plywood is clearly out to lunch.
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I fully agree there. I’m not sure how much effort was put into looking at better rates but the ones they ended up with are a little obscene imo.
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That is why I never buy a single piece of plywood but as much as I can as the increase in cost for shipping is less for each one. Most places ship free if over $100.
Not outside the US most times.
The single piece of plywood shows pretty much the extreme of the issue but it is still REALLY bad.
I added 150usd worth of items to an order and then went and calculated shipping. It worked out to an extra 120 dollars.
I can take advantage of the free over 100 US shipping, ship it to my buddy and then have him hand it to the exact same driver and it will save me 70 dollars off that price. I think that is the big issue here. There IS cheaper shipping available even using the same service they’re already using so I’m not sure exactly what is going on here
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Duties and taxes? Road Trip?
Every time I’ve had to pay duties and taxes on material orders (no matter what company I got them from) they were negligible.
Road trip isnt an option for me. I’m at least a 6-7 hour drive from the closest US border
I am thinking that a delivery service like Uber might make a killing. Set up on each side of the border and carry many packages at once.
Sort of a FEd-X but just for border crossings. Might even ship Medicines the other way 
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No free shipping for Canada and each piece I add increases the shipping total by more than $1.
Customer support is telling me that those are the ACTUAL shipping rates, which is ridiculous. And that they have no intention of looking at any other method of shipping.
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Agreed, I ordered once. Next time, if I do, I send it to a border and pick it up. There are cheaper shipping methods but as Glowforge does it won’t share any information as to their dodgy business packages.
If some Canadian company produced something similar at reasonable rates I’d buy a ton of materiel.
I’ve found other sources of wood that are just fine but more labour intensive to cut to size.
If it helps, I find Johnsons Plastics a delight to work with. You have to call in to make an order where we arent in the US but their customer support team is excellent and the shipping charges are half of what the glowforge store offers
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You might take a look at https://www.engraving-supplies.ca (Trotec)
You will need to open an account with them in order to see pricing. Acrylic sheet seems expensive (about 40% more net of shipping) but MDF and plywood are cheaper than proofgrade (although they don’t come masked), They also sell a lot of specialty laserable materials for the sign business.
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