Is this the only way to open a help ticket? My last one has not had a response

Hi @jenny.x.knox,

I see that you already have a forum post open for this issue and that my colleague Mike sent you a response there yesterday. To avoid duplicate communication, I’m going to close this thread and we will continue working with you on your other forum post: Installed replacement black lid cable. Still stuck on centering, alternating with lid open error.

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