When you run through the WiFi setup - does it say the WiFi is connected? (Do you get confetti on your computer screen?)
If yes then we’re probably at the time where waiting for a staffer to check your background logs is the right answer
If you want to continue troubleshooting I’d steer you to here next (you’ve already done section 1):
If nothing else, when a staffer does get here you’ll already have posted the photos so they won’t have to ask for them if they’d be useful.