If it is making a lot of noise, it is probably doing the power on calibration sequence. It should stop after a little while.
If it keeps doing that, then there is a problem.
When you say “reset your internet and the glowforge” did you do all the steps out lined above?
When that didn’t work immediately did you then do the next step?
We don’t know what’s going on either - but by doing the troubleshooting steps and being clear about what you’ve done is the only way we’ll figure it out.
Eventually a staff member will be along, and if you’ve answered these questions up front they’ll be able to help you faster
yes i reset and unplugged all the router and modem plus restarted my computer and re set the glowfore with the internet. nothing is working. its still showing the same cut from before on the design space
Ok!
Next thing: hold down your button until it turns teal and reset your WiFi like you did when you first got the machine, unless that’s what you meant by “re set the glowfore”
i did that about 3 times already. nothing is working. when it does reset it makes a lot of sounds like popping and the laser keeps moving to the middle but nothing is happening. im getting so frustrated with this and iv only has it for a few days 
thank you for your help
When you run through the WiFi setup - does it say the WiFi is connected? (Do you get confetti on your computer screen?)
If yes then we’re probably at the time where waiting for a staffer to check your background logs is the right answer
If you want to continue troubleshooting I’d steer you to here next (you’ve already done section 1):
If nothing else, when a staffer does get here you’ll already have posted the photos so they won’t have to ask for them if they’d be useful.
yes. after reset i get the confettis. then it starts up and makes a bit of popping noise and keeps moving to the center. it just keeps moving around little by little with popping noise then stops like this
thank you. i really hope they will be able to check it soon.
Can you take a close up picture or two more of the camera in the lid? From a couple of angles. If that camera was damaged by the smoke, or not cleaned properly, it might be causing the trouble you’re seeing now.
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im not sure if you can see these but everythings looks to be okay. i even cleaned the lenses
IMG_1452|375x500 !
How do we fix that camera? i dont think there is a replacement for that on the site. would i have to purchase a whole new machine or will warranty help with this?
We don’t. They do. Which means a trip back to the mother ship.
It looks like there is a lot of grunge around the edges of the camera… I don’t know if that is scratches or glue or whether it is interfering with the camera image or not. That image has to be clear enough that the machine “sees” the Glowforge logo on top of the head, and it sounds like it might be getting stuck during the process.
They will be able to tell more from looking at the screen captures for your machine, and if there is an issue there, they will be able to let you know about it. For now, just wait to hear from them. You’ve tried everything you can do at the moment to get it running again.
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Thank you so much! Iv been so stressed today about this. Knowing that a super expensive machine isn’t working after a few days it’s really stressing me out. Not to mention having to stop things on my business. I hope they respond soon!!
When you get it working: never cut a stack of material. Putting things on top of each other is a recipe for fire, as you learned the hard way.
I’m not offering any more troubleshooting advice because you’ve got plenty. I think it’s just struggling with your WiFi.
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Thank you. Yes I’m never doing that again. I’m just wondering why it’s a WiFi problem when everything else is working and that I have reset it multiple times. As well as unplug modem and router and reset computer.
It could certainly be something else, I just usually guess WiFi because it’s not updating the image and not finishing the homing process. Those things take a lot of network traffic, and the Glowforge seems to have weaker WiFi capabilities than a laptop or cell phone, so we’ve seen a lot of people with spotty connections, especially if the router is some distance away or not one of the modern extra juicy models.
Have you tried starting it up with the laser head already under the camera and with nothing on the bed? Sometimes stray lights in the room can also confuse it.
Yes I have tried without anything in the bed. It still does the same thing and on the computer still shows the last cut.
I suspect that maybe the mirror acrylic bounced the beam around and back up into your camera (possibly etching it or hurting the CCD in the camera) and lid. I would suggest not using “mirror” anything in a glowforge. Also, don’t ever use it with the tray out unless the material is thick enough to not burn through. If the beam hits the bare metal on the bottom it can bounce back up and harm your unit. Another thing it could be: Mirror coatings are applied to plastics as an atomized spray (I was an Optician, so I have seen it done). The laser may have vaporized this coating and coated your lens (probably all of them), making the light reaching it bounce around and make an unclear image or making it not track like it’s supposed to because of the coating. Something may take it off, but don’t try it until you have talked to glowforge about it.
Haven’t seen that anyone has suggested this… if the head is hunting around, it’s having trouble locating the head to center it. It takes a picture, identifies the head location, moves it, and so on.
Remove the material from the crumbtray and make sure you don’t have any excessive light coming in. The mirrored acrylic may be causing an issue with the detection algorithm.
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I had someone else who is a bit more knowledge of electronics/ a little on lasers and she said that the coating of the lid camera might have been burned off. It has an iridescent look to it.
I see you already emailed us about this and I’ve sent you some next steps there, so I’m going to close this topic.
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