Im honestly getting really stressed and shaking about this issue and basically on the break on tears. Mostly due to the price of this machine. I recently just invested all my money in the pro to start a business ( got it this monday) and i just did a cut with some mirror acrylic with a thin piece of cardboard under and after the cut was done it was all burned and the cardboard was in a small amount of ashes. There was NO fire but the cardboard was hot. I cleaned everything up and nothing of the machine was burned but when i went back to start another cut my screen on the computer still showed the previous burned cut and its not changing or when i put another piece of material its not focusing or scanning. I also noticed that the lens on the lid has like scratch marks or something. But this morning while cutting it was making some loud noises. I dont know if the glowforge warranty will help with this. Please please please let me know what to do.
i have been playing on the computer and even when i add a new project its not working. it wont let me refresh the bed or anything and it says it keeps scanning. i have logged out and back in my still wont work. added completely new projects and still get the same screen