HELP! The laser seems to start cutting while moving to the centering position. I tried turning off and cleaning but it is stills marking proofgrade material when moving to the center position. What should I do?
Unplug and wait to hear from support.
Thank you for writing @charlotte.mironov . We are researching this situation right now. Please don’t use your Glowforge until you hear back from us.
Thanks @Jules, as always!
Unfortunately, it looks like your unit is experiencing an issue that we can’t resolve remotely. I want you to have a reliable unit, so I’m recommending we replace this one. I’ll be in touch via email to sort out the details. I’m so sorry about the bad news.