My laser head is not moving I checked all cable connections and reset my router. Anything else I can do?
Are you getting lights, and all the other start-up noises or nothing at all?
If yes, is it not moving for centering/scanning or is it not moving when you expect it to within a design?
It starts but it’s not moving at all and the camera doesn’t refresh the laser bed.
That’s most often a WiFi issue. The 
doesn’t require fast WiFi, but it does require strong WiFi.
You stated you reset your router - did you turn everything off and turn them on fully one at a time starting from the wall and ending with the ? If no, try that first.
If that doesn’t help go through the setup.glowforge.com again but this time use a hotspot from your phone (if that’s available).
Make sure your ISP hasn’t “helpfully” updated your service to a 5Ghz line (the requires the 2.4Ghz).
If it’s not WiFi it may end up being a failing cable, which a staff member can help you with, but before that there are a bunch more things you can try!
Hi @clarabellamia83,
I see that you’ve also emailed us about this issue. I’ve just sent you a response there. To avoid duplication, I’m going to close this forum thread and will continue working with you over email.
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