[Edit: Updated to include photos]
Our Glowforge arrived yesterday, and as we unboxed it and set it up, all looked well and intact. We fired it up, ran through the first few suggested test prints, and called it a night.
Tonight I got home eager to try some more prints, and upon lifting the lid to insert some Proofgrade material, noticed that it seemed a little out of square to the top of the machine. Looking closer, it appeared that on the left side near the back it wasn’t flush with the rest of the top surface.
I gently lifted it up to find that in the back left of the lid surface it was not fully touching the metal plate attached to the internal lid hinge on the left side. Easing it up just enough to see inside, it appears that the glue holding the lid top glass sheet to the metal plate that is bolted to the hinge has detached.
So now I’m hesitant to open the lid even far enough to insert any materials, as it looks like if I open it all the way, the glue will detach from those metal plates all across the back, and it would come loose entirely from where it secures to the hinges. Meaning, of course, that I would not be able to open or close the lid normally at all.
I’m hoping that there is a fix, but I’m fearing that this means we’ll have to send our Glowforge back after only one day and a couple hours of total use. I have only opened and shut the lid perhaps 10-12 [Edited after recount of usage on first night] times total after initial setup, so this seems very much like an issue with manufacturing.
Please help with any support for fixing it that we could manage, or…if need be I hope we can get a replacement sooner than later! After two years of waiting, and then getting our actual ship date bumped no less than four times, we were beyond excited to finally receive our Glowforge yesterday…and are now really bummed we can’t safely use it without fear of the lid coming off.