You’ve opened a ticket with support by posting here, so they’ll be along shortly with information, but in the meantime go through all of these steps so you can answer their questions when they contact you:
Although “Stuck in Centering/Focusing” looks the same to the customers, it can be caused by a bunch of different things, and it’s easier for Glowforge to analyze it individually by looking at the machine logs than it is for us to do it. That’s why they don’t post solutions here. It can make things worse if the customers get the wrong “cause” and start trying to fix it without knowing what’s causing it.
If you want to start running through a process of elimination to eliminate other causes whil…
and post these photos:
I’m so sorry you hit a snag.
The issues you’re seeing might be caused by a poor connection with the cables on your lid. Please follow the steps below to check the lid connections:
Turn off your unit.
Open the lid.
Using both hands, gently roll the laser arm to the front of the unit.
There are 5 clips pictured below. Check each one to ensure it is closed. The clip should lie flat, and you shouldn’t be able to flip it in any direction.
[image]
If any of the clips are open, ensur…