Out of nowhere I suddenly have the “Lid Open” error and can’t do anything.
I searched the forum and followed the troubleshooting steps (removing/reinstalling crumb tray, cleaning, ensuring door is tightly closed, …) but nothing works.
I’m so sorry to hear you’re having problems. Could you do the following for me?
Power off your Glowforge
Open the lid and front door of your Glowforge
Remove your crumb tray
Check for and remove any debris that may prevent the front door from closing properly, particularly the area underneath the front door
Close the front door and lid
Power your Glowforge back on
If you’re still receiving the Lid Open message without the crumb tray installed, please take a look at the following photos and let me know anything looks different. If you see anything that looks different, please take a picture and send it to us. Also, if the lights on the lid of your Glowforge are not lighting up, please let me know.
@pip - I followed all the steps you sent and unfortunately I’m still stuck with the “Lid Open” message after removing the crumb tray and vacuuming and cleaning it thoroughly.
Unfortunately, it looks like your unit is experiencing an issue that we can’t resolve remotely. I want you to have a reliable unit, so I’m recommending we replace this one. I’ll be in touch via email to sort out the details. I’m so sorry about the bad news.