A staff member will get here ASAP but in the meantime you should go through all of these steps - and write up what happened (not just “I tried all”).
Frequently this means your black ribbon cable has broken, which is a part you can order from the store if you’re out of warranty. If you’re still in warranty they’ll send you one if the logs support that supposition. They’re fiddly to replace, but many folks have done it successfully.
There was a short time during early manufacturing where they didn’t leave enough slack so the black cable pulled tight when the lid opened all the way and was a point of weakness. The advice went out to only open your lid to 45º, but if you didn’t see that it didn’t help.
This is why, as a business, one should always have a backup plan. Do you know what other lasers in your area are available to rent? To borrow? Do you know at least one other crafter to whom you can sub contract? Do you have a certain amount of stock made so if something happens a few days before an event you wouldn’t have to drop out?
Sooooo true! I have been surprised how many people don’t have plans and they are using the GF as a central part of their business. A business owner that only plans for things to work correctly is not much of business owner. I have my GF for a side hustle and once the hustle made enough I then got a second GF so I (hopefully) don’t have to skip a beat if one has technical issues.
Is this an open issue that more people are experiencing right now?
I haven’t used my forge in a couple weeks and I’m also getting this error now.
It was in the middle of a print and just quit and said the lid was open.
I’m sorry to hear you’re having problems with a “lid open” error. Could you do the following for me?
Power off your Glowforge
Open the lid and front door of your Glowforge
Remove your crumb tray
Check for and remove any debris that may prevent the front door from closing properly, particularly the area underneath the front door
Close the front door and lid
Power your Glowforge back on
If you’re still receiving the Lid Open message without the crumb tray installed, please take a look at the following photos and let me know if anything looks different. If you see anything that looks different, please take a picture and send it to us. Also, if the lights on the lid of your Glowforge are not lighting up, please let me know.
I have been super busy. I am going to do a deep cleaning of the machine today. I don’t think that will fix the error, but you never know. I have checked all the doors (pro unit), removed abd and cleaned the crumb tray. Checked contacts on the top lid.