Someone posted a similar issue earlier today as I’m having. I do have a ticket in with support, but it’s been over 3 days with no response, and a lot of custom orders piling up so hoping to get some help from the community! Glowforge is not updating the bed image, with an infinite spinning “scanning” (occasionally “centering”) with no movement from the laser head. The picture I see when I turn on the machine is of my last print. It runs through the click cycle then nothing happens. Below is everything I’ve tried (not in any particular order):
-cleaned camera and top of laser head
-checked connections on all 5 lid ribbons
-checked connection on laser head ribbon
-centered laser head and booted up
-logged out of webpage
- turned machine on with lid open allowing for updates and reset ( saw it on an old thread here to try it).
Ticket # 169124
Please HELP! Holiday season is a terrible time to be having my machine out of commission!
Thanks so much,