My machine was stuck on centering and the head wouldn’t move last week. I searched the forum and found this link Stuck Centering/Focusing: How to Troubleshoot for potential Lid Cable issues before contacting Support 😲 which was huge help but none of the “solutions” worked for me. I contacted support. They sent me a list of additional things to try. I tried them all, no luck. Support pulled our log and determined we needed a new black cable for our lid. It came today. We installed it, turned it on, printed the gift of good measure. Thought I was back in business.
We are stuck on scanning, the head won’t move and the camera won’t show what is on the bed.
I am SO FRUSTRATED. I’ve got a $6000 paperweight and 10 orders waiting to go out. Does anyone have suggestions on what to try next?
Thank you, ~AS