Not sure if it’s an issue with the 'forge, but does it need a 2.4ghz wifi vs 5ghz? I’ve been setting up ip cameras recently and had a similar issue…
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I believe it does.
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i somehow missed that. not really worth complaining about but it is too bad as the 2.4 spec around here is pretty crowded so i blanketed the house with 5ghz.
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Awesome & congrats on the first deliveries.
My brother and I would come down and pick his pro unit up if we could, were just a little north above seattle. Better than trusting some of the shipping carriers with such a delicate and expensive machine.
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So the GPS tracking feature isn’t available on ground shipments. Boo
Follow My Delivery is available for packages sent using UPS Next Day Air®, UPS Worldwide Express®, and UPS Worldwide Express Plus®.
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You might have to purge your browser cache to get the recognition sequence to restart. At least, it can’t hurt to try.
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The units are shipping from Milpitas CA, so that would be a little longer of a drive then you would want to do. 
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Oh…no bueno…
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Currently defeated… unable to get 
to start setup sequence. Wating on support feedback (up to 3 business days) so I do have a shiny, beauiful looking, interior lit ,large brick at this point - no words…
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On power up what does it do? (Specifically)
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Ditto what @karaelena said. And then perhaps pressing the button for ten seconds until it lights up to reinitiate the pairing routine which hadn’t finished, if you hadn’t tried that before.
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And unplug it for a couple of minutes so there’s no residual power in capacitors keeping some settings or alive.
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oh man. I hope somebody can help you soon. That would deflate my balloon so fast, I can’t even imagine.
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I’m so sorry and I really feel for you. When I received my first PRU and it malfunctioned, it was another 5-6 days before I could get another unit because it was over a weekend…and I was so anxious. I’m sure your connection problem will be solved much quicker and you will be up and running in no time. Take heart! 
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I know you feel more horrible than I do, but I gotta say, that was possibly the most deflating thing thing I could have seen.
And… 3 business days?! What’s that about?! I wouldn’t call that support. I’d call it a breach of the Geneva Conventions.
Unless they’re discharged by some means, capacitors just hold their charge. That’s not to say there isn’t merit to your suggestion to unplug it. There may be components receiving power just from being plugged in that will clear when power’s removed.
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Before this gets completely out of hand. Let’s just wait till he responds back. I’ve had this happen before. It’s simple fix if it is doing what I think it’s doing.
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The three days is about the weekend. I’m sure support is off Sat and Sun, some people may call those bus days so it’s just easier to say 3 bus days when listing support response time. It would be nice to see that changed for the next 3-4 months but hey we’ve all waited longer than that anyway.
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The weekend doesn’t count as business days, so that could be up to 5 days, more on a holiday.
Hopefully @karaelena can sort him out.
It’s a real cliff hanger.
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It’s the canned response that comes in response to an email to Support. Usually it’s faster.
But GF needs to change that now. Beta & Pre-Release are okay with that kind of delay. A product like this marketed to the general public has got to have faster turnaround. We live in Internet time now. And people relying on this for business need better than days for response times.
I admit the first time I got that auto-reply my reaction was “What? Seriously?!”.
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I know that, and you know that, but I can assure you there are many people that ignore the business days note when they’re looking at tech support response times. I will bet my future Glowforge that currently everyone who can help sort this out at Glowforge, is helping.
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