I emailed the customer service and got a reply that international orders won’t be complete by Nov 30, due to a number of reasons related to logistics, and that only domestic ones will be shipped first within US.
But after reading other posts and your feedback to others, it seems that some people who ordered early will get delayed for the sake of those who you considered more valuable to this forum and community of Glowforge. So that these people will get shipped first regardless their ordered dates instead of those who ordered within the 30 days campaign which was stated clearly it would get ship first.
Well, my question is since I ordered my Basic on Oct 18, 2015, and still haven’t received my email is it mainly due to my lack of involvement on this forum?
And even though I ordered within the 30 days campaign, am I really not getting my Glowforge until Nov, as I’m in Hong Kong?
I would like some more honesty and clear explanation here. I don’t mind waiting, but i will be honest here, for a company to have delayed two times and lack informative, it kind of irritated me as this machine was purchased with my friend, and he has been accusing that this is a scam and demands money back if more delays.
I personally don’t want to refund, and had hold him back to wait for the delivery, so I really would like some honesty and clear information on this, so I can at least have something to explain to my friend.