This case sound slike a height/settings issue if your gift of good measure cuts fine. When I stack up my material to make sure I’m in a good height, I use this:
And then use “set focus” on your material once you’re within that good height mark. I don’t know what material you are using for the frame, but make sure the power isn’t set to 1. Personally, I choose the proofgrade material that is closest. So when I do a light colored wooden frame, I choose basswood or maple settings.
If it still isn’t doing anything, then it might be the artwork. But I think height, focus, and power have to be checked since you’re working without a crumbtray.