Does this also happen if you test cut the Gift of Good Measure? I had the same issue a long time ago, and it ended up being the file I was cutting.
A friend created the file and didn’t realize she had multiples of the same line stacked on top of each other. The duplicate stacked lines canceled each other out and nothing was engraved despite going through the motions, and since all her files were like that, I thought my machine as broken.
But using GF files or one of my own worked fine. I’m not saying this is the issue, but double check, since support will have you cutting the gift of good measure and sending them photos of that result too.
Assuming your optics are good as you say, there’s nothing further to troubleshoot, your machine’s dead and will need to be replaced.
GF’s support staff will ask for photos of all the optical bits (both windows, the lens, the mirror, the bottom of the print head, and the lid camera) to show that they’re in place and not damaged. You may want to take those photos and reply to one of your auto-replies from support@glowforge.com to add them to the ticket now to save you some time.
Add your screenshot of the interface and photo of the Gift of Good Measure having not printed as well. Include the date and time you ran the test. That will be all the information they need to determine you need a replacement machine. The process will take a while. You may be waiting a week or several weeks before you’re back up and running depending on the backlog at the returns facility and availability of a replacement machine.
My laser isn’t firing - a cut gift of good measure and it comes out just fine. I am trying to print a framed picture the frame is 1 inch so I have to take the crumb tray out - but my mat or the piece I’m printing on is 3/8. in (0.375); when I put that in my uncertified measurement nothing will print, my laser goes thru all the motions but nothing will print/laser.
This case sound slike a height/settings issue if your gift of good measure cuts fine. When I stack up my material to make sure I’m in a good height, I use this:
And then use “set focus” on your material once you’re within that good height mark. I don’t know what material you are using for the frame, but make sure the power isn’t set to 1. Personally, I choose the proofgrade material that is closest. So when I do a light colored wooden frame, I choose basswood or maple settings.
If it still isn’t doing anything, then it might be the artwork. But I think height, focus, and power have to be checked since you’re working without a crumbtray.
UI is “user interface,” which is your dashboard area and stuff. The set focus might be greyed out because you manually entered a height? Not sure. You could refresh your browser, that should reset everything and allow you to use set focus.
You hit set focus, then you click on your material in the dashboard, it will focus on that material and measure the height automatically so you don’t need to figure it out yourself.
That’s what should happen. The red box would turn blue and it’s set to go. You can try your design again. Make sure your power isn’t set at one. I would use something scrap at first just to see if the design is working, before putting your frame in there.