NEED Customer Support to Contact Me ASAP PLEASE!

[Jules]

Checking the belt tension is a good idea, and there are instructions for tightening it up here. You’ll need a common 3mm hex key wrench.

Banding/resolution/lines not matching up?

Hello, thank you for letting us know about the trouble you’ve run into with your new Glowforge. To assist with troubleshooting, would you please check your X and Y axis belts for me to ensure they’re correctly tensioned? For the X axis belt (Located under the Laser Arm) Turn off your Glowforge. Carefully remove the crumb tray. Without removing the carriage plate and belt, locate the black pulley fastened by a metal screw on the right end of the laser arm. ​[image]​ Insert the short side of t…

This is what it should look like if the tension is correct:

New release improved greater speed - but skips and is off center

I’m sorry about the trouble with your print results when running at higher speeds. Regarding your alignment, since your unit engraved first and then cut, the cut being misaligned is likely related to the shift in your engrave. Could you check the tension of the belt below your laser arm for me? When pressing lightly on one side of the belt, the other side should not move. Like this: ​[image]​ (You should see an animated image above) Let me know if the belt is loose and I will follow up wit…