Hello, I have been noticing some inconsistency with my “prints” and I started looking for something that may be wrong with the machine (while cleaning) and noticed the right side “roller” of the print head is pretty much smooth, all the grooves are almost gone so the belt doesn’t have a good grip. I need a replacement for this ASAP (this is my main source of income and this affects me BADLY). Is there a way to get this shipped out to me overnight or something like that?
Attached a picture of the worn out roller and a picture of the other side. Maybe that is why I have been complaining so much about my “cuts” to be off and I have sent to many messages to support with no successful resolution! I have been complaining about this pretty much a week after I got my machine (It is not even 2-3 month old)
QUESTION: Why aren’t these wheels not made out of metal insteadl of plastic?