So my wife and I just had our Glowforge 6 days ago and went to run it for the second time today. Monday after setup we ran two files with ZERO issues however today at boot it 1st gave an error of “bumped” even though nothing was in the bed at all. We turned off and moved back to top left of bed and turned on thinking it would go through process of centering etc. The issue is:
A. No matter how long we leave it number of times we reboot it will not center, focus, etc
B. the laser head itself only moves a couple of MM and makes a sound almost of a electrical grinding sound (not that different than normal “buzz” of the wheels running along the gantry.
C. The laser head as well as the guide the it connects to magnetically is 100% free of obstructions!
From the time we powered it down the other night after completing an etching till tonight we literally did not touch it. if anyone has some ideas of what we can look for. We cleaned the camera as well as connected to other network just to be sure it was not something with the local wifi. I have a ticket in with support but am a little frustrate that the second time we are using this it is not working
at this point maybe I have been trouble shooting this a little too long tonight because I’m really at the point that I think something is wrong with the Glowforge itself and not software related. Does anyone know of a way to reset back to factory default?
Thanks in advance for any help