New user: can't get first test to open

Good Day! I received my new Glowforge last week. Got the setup completed and everything looks good. Then I went to- Learn By Doing: Your First Prints and More (“”) and clicked on the “Gift of Good Measure”. Then I cut and paste the URL " [] from the page. When I hit enter to go to this page/site it converts back to"". Then I have to start this process all over again. It has become a loop and I am very devastated as I am at a loss after 5 hours of trying to come up with a solution. Any support would be most appreciated. Thank all very much!!

Did you already follow the steps to sign in and connect to your glowforge as part of the unboxing and setup procedure?

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Hello there! Yes I did sign in and connect. I did have trouble though. Can I recreate this in again? I can do it right now. Thank you for responding.

Should say “Can I recreate this sign on again”?

What happens when you click on this?

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Good Day! I get the same thing, I am redirected to:

You have not successfully registered or connected your Glowforge. Try pressing the button until it turns aqua, and setting it up again. Here is a video that might help.Set up again


Will try again. Thank you. Should just take me a few minutes.

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By setup do you mean connecting everything mechanical and electrically.

@dklgood is asking a good question. Setup refers also to the process of connecting to your wifi. What color is your button?

Hurray! I redid the set up! I missed a step in connecting with my WIFI. I got a different message than last time and the forge scooted around a bit and is making noises and the print head moved around too. I will try and open the “first print job” and let you know how it goes! Thank you for your help both of you!


Oh and Happy Holidays to you!

If you keep finding yourself in circles you can get here, and if you go to the top of the post you will see several link words including Dashboard and click on that.

Thank you! I just had my first successful test! Did the “Gift of Good Measure” on medium leather. That is my passion and what I would like to work with the most. Appreciate your tip and help! Happy Holidays to you.


Thank you for your help @dklgood, that’s correct. I’m going to close this thread - if the problem reoccurs, go ahead and post a new topic. Thanks for letting us know about this!