Printer will not perform startup

[rmelvin06]

Anyone have any idea as to why the printer will not go through the startup process?

[cbsmary]

Mine is stuck in centering right now.
There are many threads on this issue. Is this what yours is doing?

Carriage and laserhead not moving, stuck centering

The carriage or laser head don’t move. I turn on the machine, fan turns on, I hear the clicking, the belt looks like it tries to move but it doesn’t and then it just sits there on “centering” but nothing happens. This happened today 10/29/2019. around 8:30 pm MST. I’ve checked all the connectors, cleaned the air assist fan. made sure no debris is blocking the belt. and nothing. I feel like the Glowforge was waiting until warranty was out for 30 days and it started giving me all types of problem…

[vee]

I’m so sorry you ran into trouble. I extracted the logs from your Glowforge to investigate, and it looks like the issues you’re seeing might be caused by a poor connection with the cables on your lid. Please follow the steps below to check the lid connections:

1. Turn off your unit.

2. Open the lid.

3. Using both hands, gently roll the laser arm to the front of the unit.

4. There are 5 clips pictured below. Check each one to ensure it is closed. The clip should lie flat, and you shouldn’t be able to flip it in any direction.

5. If any of the clips are open, ensure the cable is inserted straight into the clip and close the clip.

6. If any of the cables are misaligned in the clip, take a photo of the clip and cable and send it to me so I can take a look before you proceed. Do not try to adjust or reseat the cable.

7. Close the lid.

8. Turn your unit back on and wait for it to calibrate.

Let me know how it goes!

[ivan1]

I see you’ve emailed us about this and we’re working on it there, so I’m going to close this topic.