While you’re still waiting for a resolution, now might be a good time to check out other GF owners who might possibly be able to help you fill those orders…and also, think about what you can do in the future when something happens like this…as is bound to happen with all machinery at some point in time. Perhaps buy a second Glowforge.
Thank you. I’ve tentatively arranged time on one for today.
As for a backup machine, I ordered a larger laser a couple of weeks ago That doesn’t help the immediate problem, but should make the future safer. This is our first year doing this and really didn’t anticipate it would grow this quickly