Problem with Mac Address

hi
I have a problem. how do i find the mac addres of the printer

One quick way would be to log into your router and view the connected devices. I’m not sure if it’s printed on the machine or not as I’m not home to check.

I can not find it on the printer

See the discussion and answer here: Is there a way to get the MAC address for a Glowforge?

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Thank you for the help @palmercr! @acastilla were you able to find the information you needed?

The steps palmcer referenced can be found here:

You can use the steps below to identify the MAC address of your Glowforge; I’m sorry it’s a bit awkward.

First, connect your Glowforge to your cell phone Hot Spot:

Turn on your Glowforge
Hold down the button for ten seconds until it turns teal
Your Glowforge is now broadcasting a temporary Wi-Fi signal
Navigate to Glowforge - the 3D laser printer and follow the instructions to connect to your Hot Spot.
You can read the full troubleshooter at Don’t See Your Glowforge Wi-Fi4.

Once you’ve connected the unit to your Hot Spot, you can identify the MAC address on your phone by looking at the connected devices.

Android: Settings / Hot Spot and Tethering / Hot Spot / Connected Devices

To find this information on an iPhone, you may need a separate app like this one.

If you run into any trouble, let me know!

It’s been a little while since I’ve seen any replies on this thread so I’m going to close it. If you still need help with this please either start a new thread or email support@glowforge.com.