Production units being delivered

[PFI-Guy]

Some of @dan posts about shipping order and schedules:

@dan

Most of us were under the assumption that the glowforges would be shipped in the order that they were purchased. That does not seem to be the case.

All things being equal, we ship based on order date. There are some “unequal” exceptions that affect date, such as:

• model ordered
• location
• helping with the development of the product

In the latter category (the one you’ve probably seen people posting about), we’ve delayed about 100 people from their scheduled ship date and accelerated about 100.

joshferintino:
is there a way that you can find out what order you are in the list?

No, unfortunately, we haven’t done that. We wanted to, but when we scoped the project we realized the logistics resources to create & track it, and the software to surface it, are fully committed to scaling production.

@dan

I was just curious if the Pro units have a different shipping schedule than the Basic units?

Pro units are starting production a few weeks later, but are scheduled to finish production at the same time as Basic.

1jason.fleck:
Are the Pro and Basic units built on the same assembly line or do they each have their own line?

The same line.

1jason.fleck:
Also is the any numbers posted as to the number of basic units sold verses Pro units?

No, we haven’t posted any numbers.

@dan

The shipping algorithm is complicated, but does not include sentiment analysis of forum posts.

@palmercr, I cannot wait to get you your Glowforge. If only so you can switch from being critical of its delivery to being critical of its performance.