Trying to be patient

[dan]

@joshferintino

Most of us were under the assumption that the glowforges would be shipped in the order that they were purchased. That does not seem to be the case.

All things being equal, we ship based on order date. There are some “unequal” exceptions that affect date, such as:

• model ordered
• location
• helping with the development of the product

In the latter category (the one you’ve probably seen people posting about), we’ve delayed about 100 people from their scheduled ship date and accelerated about 100.

@joshferintino

is there a way that you can find out what order you are in the list?

No, unfortunately, we haven’t done that. We wanted to, but when we scoped the project we realized the logistics resources to create & track it, and the software to surface it, are fully committed to scaling production.