Proofgrade med draftboard is not cutting through

I have calibrated, removed and cleaned and replaced lenses, crumb tray is clean, not overheating, shut everything down and restarted… what else can I do? Sent support an email already.

They will ask for pictures of the front and back of a print of the Gift of Good Measure on Medium Draftboard. They might also ask you to provide pics of all of the optical surfaces - lens, windows, mirror.

Posting here opens another support ticket, but as you already opened one by email, they’ll close this thread and continue to work with you directly…

1 Like

I see you already emailed us about this and we’ve sent you some next steps there, so I’m going to close this topic.

1 Like