Doing a small test print of some curves on non- 4mm plywood. During the first task (engrave) the head stopped and the button turned solid purple. No indication of anything on the UI. In fact, the UI continued as if it was still printing and eventually said it was done and I should wait until the fan turns off before opening.
Here is what everything looks like:
(Head is stopped, fan is blowing. The black things in the corners are magnets, could that cause weirdness?)
Turned the machine off and on again, re-loaded the print and gave it a go. Got just a little bit further but same result. This is a design I drew up in Inkscape:
The SVG is there; it’s just tiny. Discourse does strange things with SVGs and in this case it just made it 20px by 12px. (I think it tried to interpret the 20"x12" size of the file as pixels instead of as inches. Hey @discourse you guys should fix your SVG size-sensing code to know about non-pixel units. )
While investigating, I noticed that your Glowforge recently connected successfully. Could you please try to print the “Gift of Good Measure” on a piece of draftboard and let me know how it goes?
We’re continuing to look into what caused the purple button you encountered, but I want to make sure you’re able to print in the meantime.
Yes, I turned it on and let it sit for a long time in case it was updating anything (it’s been several days since I used it last). Tried to print my test svg and it completed successfully. Would you still like the ruler printed as well?
That’s my take too. I had it happen last week. Said a bad thing because it was the first time and I was trying to make an anniversary present. Turned it off for 30 seconds and then back on (old electronics reset method ). Everything was fine after that.
Wonder if something is going on that’s kicking these out now - or if it’s just because there are more people running GFs so what was unheard of before now occurs simply because the population of usres is finally large enough to trigger some of these bad code pathways.
I too experienced the “purple” button. Then after a few minutes went yellow. But the machine was frozen. It would not respond to anything. I power cycled the forge and everything is running as if nothing ever happened.
Thanks for your patience. I’m glad to hear that you’re printing successfully! There’s no need to complete any more troubleshooting for this issue, but thank you for asking. Since you’re good to go, I’m going to close this thread. If you run into this problem again, please open a new thread.