Hi, @slpsteph12 My name is Mercedes and I’m part of the Technical team here at Glowforge.
It looks like this is occurring because of a problem with how the software interprets certain path properties in SVG files. We’ve heard from other customers who ran into this and reported that removing or otherwise mitigating overlapping path nodes from the file using design software helped eliminate the issue. Depending on the software you use and the techniques you prefer, there are a few different ways to do this. If you’re not sure where to start, I expect you could find a helpful tutorial in the Tips and Tricks area of our community forum.
Alternatively, you can engrave the design by converting it to a bitmap, which will also eliminate the issue. In Inkscape you can do this by following these steps:
1. Open the file in Inkscape.
2. Go to Edit > Preferences > Bitmaps.
2. Under Create, change the Resolution for Create Bitmap Copy to the resolution of your choice
3. Close the Preferences window.
4. Select your image.
5. Choose Edit > Make a Bitmap Copy.
6. Inkscape will make a bitmap copy on top of the original artwork.
7. Click the top artwork to select it, drag it off of the original artwork, and delete the original artwork. You’ll be left with the bitmap copy.
8. Select File > Save As and save the file as a Inkscape SVG file.
9. Upload your file to the app and print.
Or, in Adobe Illustrator:
1. Open the file in Illustrator.
2. Select your image.
3. Go to Object > Rasterize.
4. Select File > Save as and save the file as an SVG.
5. In the SVG Options dialog, under Options, select Embed for Image Location.
6. Upload your file to the app and print.
I hope this helps!