PLEASE HELP is there anyone that can repair a BRAND NEW GF PRO? I can’t get support to give me a straight answer or even respond in a timely manner. To-date they have completely stopped answering my emails. I have been in “cooling mode” for over (3) weeks. I have my machine in a 70 degree room AND while I am printing I run a fan. This is the second time this has happened. I don’t use my machine often. I haven’t even printed/sold a fraction of items to cover the cost of the unit. It has been about 6 months since I purchased the machine and I cut on average 1-2 jobs per month.
The first time the machine went into “cooling mode” I shut it off for about two weeks and came back and it was no longer in cooling mode. This time I cut it off and it has been three weeks and customer support has stopped answering emails. After I received an email stating that “unfortunately I have to replace this $7000 machine due to corrosion“. Corrosion? I only cut acrylic and wood for the most part the wood was given to me by Glowforge in my initial purchase package. This assessment was made based on photo I sent in. I always use masking over the items. If corrosion does exist in the machine, Can someone please explain to me how it is that my machine being stuck in “cooling “ is a direct result of corrosion? And /or how the corrosion sent the machine into “cooling “ mode? More importantly can someone contact me if there are repair companies or options. GF support did not offer repair ONLY REPLACE. There has got to be a better solution than to just throw away $7000.