After searching the forums for how to address the fact that the Glowforge can’t handle very long running engraving jobs, I found that the recommended solution is to break the image into smaller engraving jobs.
I’m guessing you found some old posts from before January 2019. When we announced we solved that issue.
And here is the community post for that announcement.
In any case, that old limitation wouldn’t be causing the error you’re seeing.
I’d like to check out the logs from your unit to investigate that more.
- Reboot your Glowforge once more and wait about 30 seconds
- Hold down the button on your Glowforge for ten seconds, until it glows with a teal color
- Your Glowforge is now broadcasting a temporary Wi-Fi access point. Connect your computer to “Glowforge XXX-XXX” (from your Wi-Fi Settings)
- Visit the following URL in your browser: http://192.168.192.1:3000/logs/zip
- A .zip file should download to your computer
- Reconnect to your usual Wi-Fi network and email the .zip file to support@glowforge.com
Please let me know if you run into any difficulty with these steps. Thanks!