I’ve just logged into the dashboard and set up for a cut on the machine, whenever I click on the select material button the whole screen just goes white and nothing happens. when I refresh the screen it just goes back to the view of my artwork on the material. I’ve logged out and in and switched off any ad blocksrs and things like that.
This has never happened before, any help would be greatfully appreciated, the rush job for a client is turning out be be a nightmare because of this.
YES. It is 2:00am my time right now, I work late because I have a one year old, and I am about to snap. I have a rush of graduation this week and do not have time for this shit lol. They better fix it ASAP.
Yes, it literally just started a few minutes ago. I have been running the last few hours no problem. You can’t even do a manual material thickness, its all the same. I tried different browsers, restarting browsers, refreshing, turning off the machine, everything. There must be some sort of update happening or a bug.
Running into the same issue, I was using mine throughout the day yesterday with zero issues.
I’ve tried everything on my end to try to get the app to work but it’s looking like the issue is on Glowforge’s end, I really hope they can resolve the issue promptly because like you all I have time constraints on the project I’m working on. I wish there was a local version of their app we can have installed on our computers to be able to continue to use the machine while not being reliant on their cloud tech.
I am also having this issue in the UK. As a work around the QR scan feature is still working, so if you have a proof grade QR code of the same thickness material it will accept it, and then you can manually adjust the cut/engrave settings.
Its not a perfect solution but its got mine running again.
Thanks for the workaround, I’ll keep that one in the memory banks in case it happens again, ended up getting the band saw, drill and old fashioned measuring going on here to do what we needed, would have taken hours less with the laser.