Server is acting up AGAIN

[geek2nurse]

Great, problem solved!

[waternut13134]

How? I still have slow processing issues? Like I said everything works perfectly, centering, focusing etc its just when I have to process the design.

[DaveL]

@waternut13134

Im on my stats page right now and my GF is connected to my dedicated network with a connection of 42-47dBm.

Sounds like support is lying to you to cover up the massive server outage they are having.

[geek2nurse]

So maybe try the troubleshooting steps @MarkM suggested, and find out?

[waternut13134]

smh

[geek2nurse]

I mean, if you want to prove it’s not your wifi, that’s what you need to do.

[waternut13134]

lol Im done, When support wants to reply that’s fine but you are offering no help.

Considering more people are commenting on GUG with issues reinforces my statement. Sure a ton of GFs are out working but its a Sunday night so most may even know an issue exists. Have you checked yours?

[geek2nurse]

They can’t eliminate wifi as the issue if you won’t try the hotspot as they requested. If you’re so sure it’s not the wifi, it doesn’t make sense that you wouldn’t want to move forward with troubleshooting so you can actually get to the bottom of it. But whatever.

I’m several hundred miles from my machine at the moment, but plenty of other users are saying they’re not having issues.

[Jules]

@waternut, you might in fact be correct, but you are going to need to run the test below first to eliminate the potential for Wifi interference …I guarantee, having to send the machine back in for repair is going to take a lot longer. So check it, and hopefully it is just your Wifi. Let support know what you find. They are trying to help you, but if you refuse to check what needs to be checked, they will wait until you do.

@MarcM

Create a hotspot on your cell phone and use that network to connect your Glowforge to Wi-Fi. This is a good way to rule out Wi-Fi interference, since you can set your phone right on top of your Glowforge!

You can find instructions online to help you create a Wi-Fi hotspot from your cell phone. Make sure that you set it up to be a 2.4 GHz hotspot, since that is the frequency your Glowforge uses.

Once the Wi-Fi hotspot is broadcasting, you can connect to it by following these steps:

1. Turn on your Glowforge.
2. Wait 30 seconds. Then hold down the button for ten seconds until it glows teal.
3. Navigate to setup.glowforge.com and follow the instructions on-screen. When prompted to connect your Glowforge to Wi-Fi, choose the hotspot you created.
4. Once Wi-Fi setup is complete, go to app.glowforge.com and try a few prints.

[geek2nurse]

@waternut13134

When support wants to reply that’s fine

They did, in case you didn’t realize it…@MarcM is official support staff (hence the yellow background and “staff” tag by his name)

[coltonglover44]

Okay awesome! I’m not 100% how to do that but I’ll definitely give it a shot. I’ve been down for two days so I’m willing to try anything to get it back up and running!! Thanks you for the help!!

[waternut13134]

I have connected it via Hotspot on my phone with it sitting right on top of my laser and it still doing the same thing with the long process times. Everything like focus works great, when I open the lid it uploads in the UI instantly, when I close the lid it scans the bed and refreshes like normal. The only issue is it processing my work to be cut.

[marmak3261]

@katb65536

my image won’t render?

Welcome to the forum @katb65536.

Your best bet is to start a new topic for your own issue. There are so many ways to answer your question. The current topic seems to have gotten derailed into a discussion about the vagaries of the cloud platform and how we are notified if there is a server side problem (which could be a computing/network/internet issue or a specific problem with the software that might be getting pushed).

I can’t say what is the most common cause for a problem rendering an image, but the first step is to make sure that it isn’t tied to one image design by trying to load something else, especially the Gift of Good Measure as a test piece.

Wifi connectivity issues are very common. It is a vulnerable spot. There are lots of reasons why wifi might cause problems. One may think that nothing has changed when in fact a something even not wifi connected can interfere.

There is the issue with lid camera cables. It seems less of an issue as before. Glowforge can look at looks and diagnose lots of problems, especially with this.

Best bet is to describe your situation. Post a screen shot of the GFUI and bed image. If appropriate and possible, upload the problem image.

Often folks test wifi by using a different access method, like with a cell phone hotspot.

Hope we can get this figured out for you. (We as in forum members.)

[MarcM]

Thank you for working through those steps, and for attempting to connect your Glowforge to your mobile hotspot. I apologize for the delay in response.

I’d like to review the log files from the time period where you utilized the hotspot connection. Would it be possible to obtain a date and time of when you were connected to the hotspot, and when you disconnected?

When you were running into the slowdown, was this with multiple files or a specific file? Did you have any ability to complete a print?

Once we can confirm these details, we’ll send over the next best steps.

[MarcM]

It’s been a little while since I’ve seen any replies on this thread so I’m going to close it. If you still need help with this please either start a new thread or email support@glowforge.com.