Set up again

Community Support
18

I’m sorry you ran into trouble, and thanks for letting us know about this. I’m afraid we’ll need more details in order to investigate further:

  1. If you received an error message during Wi-Fi setup with the new router, could you please describe exactly what it said, and what you did right before you saw it?
  2. Your Glowforge requires Wi-Fi using 2.4 GHz b/g/n and WPA2-PSK, WPA-PSK, WEP, or open security. Does your new network meet these requirements?
  3. If you’re still having trouble getting connected and printing, could you do the following to help us troubleshoot?
    1. Turn on your Glowforge and wait until all motion has stopped for 30 seconds
    1. Hold down the button on your Glowforge for ten seconds, until it glows with a teal color
    1. Your Glowforge is now broadcasting a temporary Wi-Fi access point. Connect your computer to “Glowforge XXX-XXX” (from your Wi-Fi Settings)
    1. Visit the following URL in your browser: http://192.168.192.1:3000/logs/zip
    1. A .zip file should download to your computer
    1. Reconnect to your usual Wi-Fi network and email the .zip file to support@glowforge.com

Thank you in advance.

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