Ordered Dec 14, 2020 - quoted ship date Jan 8.
- First communication of delay 1/8/2021:
Last week, we updated you on your Glowforge Pro delivery to let you know that delivery would be delayed. Unfortunately, our shipping provider has just notified us that, as a result of their holiday and pandemic shipping challenges, the printers did not arrive at the distribution facility on time. As a result, the delay will be longer than we expected.
Your printer will ship the week of the 18th. We’ll pay to expedite it so it could arrive within a day or two of when it’s shipped. I don’t have an exact date yet, but I’ll send you your tracking information just as soon as it’s created.
- Second communication of delay (after asking for tracking number): 1/21/2020
Thanks for checking in! While I don’t have your tracking information today, I have confirmed that we’ve prioritized your order with our fulfillment center, and we’ll send your Glowforge to you the moment it’s ready to ship, which should be by the end of this week.
- Third communication of delay (after again asking for tracking number): 1/22/2020
I’ve been tracking your shipment closely, and was expecting to have your Glowforge Pro shipped today. Unfortunately, due to a loading problem at the factory, the shipment that just arrived from our factory had only Glowforge Plus units. The Pro units are scheduled to arrive from the factory next week, where we can expedite them to you for immediate delivery.
I am deeply frustrated for you. I wish I could solve this for you today. Your printer is in the next batch of Pro printers that we receive, and will go out as soon as it’s delivered to our warehouse.
My apologies. I’ll send you tracking information immediately when we have it available.
At this point, all I can say is I don’t believe any of these messages are true. If the response was either - sorry we honestly don’t know when it will get to you because things are crazy on our end OR you aren’t going to get it until June because of X YZ - I would be WAY more satisfied, than this constant assurance that it’s being fast-tracked and coming definitely by next week.
I am an incredibly patient and understanding customer when dealt with honestly, but I can’t help but feel angry and disappointed at what feels like a “dog ate my homework” series of responses. I am only now taking this to the forums, because I’m curious if anyone else has gotten the excuse that the wrong batch of printers were shipped because I would assume such a fundamental mistake in communication between the manufacturer and distributor bodes of bigger issues.
Thank you if you’ve read this far.
TL/DR: WTF?! Where is our Glowforge??